Press Release ·
The Consumer Protection Office has been formally established and today launches its official website at consumer.gov.vin, where product safety rules, the recall register and guidance for consumers and traders are published.
Protection and guidance
- Product Safety
The eight general product safety rules and the four supplementary standards in force across the Network.
- Recalls
The register of the six recalls in force, the hazard each addresses and the action to take.
- Consumer Rights
What a buyer is entitled to when goods are faulty, misdescribed, incomplete or never delivered.
- Making a Complaint
The five steps of the complaints procedure and the timescales the Office works to.
- Guidance for Traders
The duties of anyone supplying goods within the Network, and how to notify an unsafe product.
- Frequently asked questions
Refunds, recalled goods, complaint timescales and what the Office can and cannot do.
Latest announcements
All news- Consumer Protection Office Publishes First Recall Register
Six recalls are in force at establishment, four of them classified as presenting a serious risk. The register names the product, the hazard and the action consumers should take.
- General Product Safety Rules Take Effect Across the Network
Eight general product safety rules apply from today to every product supplied within the Network, with four supplementary standards for electrical goods, children's products, materials in contact with food and protective equipment.
- Consumer Protection Office Publishes First Statistical Release
The Office's first statistical release records 4,812 consumer enquiries handled during the transition period, 1,376 complaints registered and 214 traders entered on the register of suppliers.
About the Office
The Consumer Protection Office of the Velocity Interoperability Network is responsible for the safety of goods supplied within the Velocity Interoperability Network and for the protection of the people who buy them.
It issues the general product safety rules, maintains the register of recalls, publishes guidance on the rights of buyers and the duties of traders, and handles complaints against traders established in the Network.
Milestones
6 September 2026
Office established
Responsibility for product safety, the recall register, consumer rights and consumer complaints across the Network.
6 September 2026
consumer.gov.vin launched
Press releases, the general product safety rules, the recall register and guidance for consumers and traders published on the official website.
6 September 2026
Rules, register and first figures published
The eight general product safety rules take effect, six recalls are entered on the first register, and the first statistical release records 4,812 enquiries handled during the transition.
Forthcoming
Quarterly reporting and the trader register
The first full quarterly statistical report, covering the quarter ending 30 September 2026, and the opening of the public register of suppliers will be announced in the Newsroom.