Recalls
The Consumer Protection Office of the Velocity Interoperability Network maintains the register of product recalls in force within the Velocity Interoperability Network. A recall is directed when a product already in consumers' hands is found to be unsafe, and it obliges the trader that supplied the product to take it back, to correct it, or to warn those who hold it.
Six recalls are in force at establishment. Four were begun by member organisations before 6 September 2026 and have been carried over to this register without change of reference. Two were issued by the Office on 6 September 2026 following notifications received from traders during the transition period.
Four recalls in force are classified Class A
The register. The register is maintained continuously. Every addition, change of classification and closure is announced in the Newsroom on the day it is made.
| Reference | Product | Class | Hazard | Action to take | Issued |
|---|---|---|---|---|---|
| CPO/2026/001 | Portable electric heater, model HX-4 | A | The mains connector may overheat in continuous use | Stop use at once. Return to the trader for a full refund. | 14 August 2026 |
| CPO/2026/002 | Rechargeable hand lamp, batches 4471 to 4483 | A | The battery cell may swell and vent while charging | Stop use and stop charging. Return to the trader for a full refund. | 19 August 2026 |
| CPO/2026/003 | Four-socket extension lead, batch E-2208 | A | Earth continuity is inadequate in a proportion of the batch | Stop use at once. Return to the trader for a full refund. | 27 August 2026 |
| CPO/2026/004 | Ceramic food storage jar, glaze reference G-19 | A | The glaze may release lead into food stored in the jar | Stop using for food. Return to the trader for a full refund. | 2 September 2026 |
| CPO/2026/005 | Wooden ride-on toy for children, model RT-2 | B | The axle caps may detach and present a small part | Stop use until the free repair kit has been fitted. | 6 September 2026 |
| CPO/2026/006 | Folding step stool, model SS-1 | C | The load marking is absent from a proportion of units | Continue to use within the stated limit. A corrected label is available from the trader. | 6 September 2026 |
How recalls are classified. The class fixes what the trader must do and how quickly, and it tells a consumer how urgently to act.
- Class A — serious risk
- The product may cause serious injury or illness. Consumers are told to stop using it at once and to return it. The trader must write to every customer it can identify within two working days and report to the Office weekly until the recall is closed.
- Class B — risk requiring corrective action
- The product is unsafe in a way that can be put right without returning it, usually by a free repair, a replacement part or a modification. Consumers are told to stop using it until the correction has been made.
- Class C — non-compliance without immediate risk
- The product does not meet a requirement of the rules — most often a marking, a warning or an instruction — but presents no immediate risk in normal use. The correction is made to stock still held and to future production.
What to do if you hold a recalled product. The same five steps apply to every recall on the register.
Step 1: Check the entry against your product
Compare the model or batch marking on the product, or on its packaging, with the entry in the register. A recall covers only the batches and models named in it; products of the same description outside those batches are not affected.
Step 2: Stop using the product
For a Class A recall, stop use at once and disconnect the product from the mains if it is electrical. For a Class B recall, stop use until the correction described in the register has been made.
Step 3: Return it to the trader who supplied it
A trader must accept the return of a recalled product and refund the price paid, whether or not you have a receipt, provided the product can be identified as one covered by the recall. You are not required to accept a credit note or a replacement in place of a refund.
Step 4: Write to the Office if the trader will not act
If the trader refuses the return, cannot be found, or has ceased to trade, write to the Office with the recall reference, the product and the name of the trader. The Office will pursue the trader and, where it cannot, will record the failure against the trader's entry on the register of suppliers.
Step 5: Dispose of a product only when told to
Do not discard a recalled product before returning it unless the register entry says to. The trader needs the returned unit to establish how many of the batch have been recovered, and the Office uses that count to decide when the recall may be closed.
What the trader must do. The obligations below run from the day the recall is directed. A recall stays on the register, and the trader stays under these obligations, until the Office closes it.
| Class | Notify identified customers | Report to the Office | Recall closed |
|---|---|---|---|
| Class A | Within 2 working days | Weekly | When 90 per cent of the units supplied are accounted for |
| Class B | Within 5 working days | Monthly | When the correction has been offered to every identified customer |
| Class C | Within 10 working days | On completion | When stock held and future production carry the correction |
A trader who becomes aware that a product it has supplied is unsafe must notify the Office within two working days, whether or not it intends to recall the product of its own accord. The form of the notification is set out on the Guidance for Traders page. The rules the product is measured against are set out under Product Safety.
Enquiries about a recall, including an error in a register entry, may be sent to contact@consumer.gov.vin quoting the reference. For a refund refused after a recall, see Making a Complaint.